Frequently Asked Questions

The 4C’s of a diamond are:

Lab-grown and natural diamonds are both real diamonds, with the same chemical, physical, and durability properties. The main differences are origin, formation time, and cost. Natural diamonds are formed deep in the Earth over millions of years, while lab-grown diamonds are created in labs in a few months, using the same conditions.

Unless noted otherwise, all of our diamonds come with a certification (like GIA, IGI, etc.) to guarantee their quality. Each diamond also has a unique number inscribed on it, which you can see under a microscope. It’s just one more way to give you peace of mind about your beautiful stone!

At Faithful Platform, we specialize in a wide range of diamonds and gemstones. Whether you're looking for natural diamonds, lab-grown diamonds, moissanite, colorful gemstones of every kind, or even pearls, we’ve got you covered. Whatever your vision is, we’ll work with you to bring it to life!

To correctly determine your ring size, you’ll want to get measured by a professional. There are many online printable options, but few are reliable or accurate. If you're local to Lexington, stop by our office and we'll measure it for you. If you're not nearby, you can visit any jewelry store to get measured.

If you’re keeping the engagement ring a surprise, there are a few sneaky ways to get her size! You can measure an existing ring of hers or ask a close friend or family member who might already know her size. Another option is to trace the inner and outer edges of her ring on a piece of paper and bring it to a jeweler to have it sized. 

Most rings can be resized up or down by one full size without any issues. If you need to resize it more than one size, we may need to recast the ring, which could add some extra costs. But don’t worry—we’ll guide you through the process and make sure it’s a perfect fit and let you know if there are additional charges before we perform the work.

If you need your ring resized, the process is simple. Just fill out our Repair/Resize form, and if you're local, you can stop by our office. If you're not nearby, simply ship it to us. Once you complete the form, you’ll get an email with more information.

A standard resize typically takes about 10 business days once we receive and inspect the ring. If your resize requires more time or additional work, we’ll be sure to reach out and keep you updated.

Your first resize is on us—completely complimentary! After that, any additional resizing starts at $35.

We recommend using FedEx to send your ring back for resizing, as they’re our trusted shipping partner. However, you’re welcome to choose whichever shipping provider is most convenient and cost-effective for you. Once your resize is complete, we’ll cover the shipping cost to send it back to you!

If you're local or willing to ship your jewelry to us, we have a professional grade cleaner that uses high-frequency sound waves and steam to gently lift dirt and debris from hard-to-reach spots in your jewelry.

In general, gemstones like pearls, emeralds, and opals are softer, and more porous than diamonds, so chemicals, abrasives, or extreme temperatures can easily damage them. It's best to avoid using soap and water and instead use a soft, lightly damp cloth to wipe the surface gently.

Yes! We’d love to clean and polish your ring anytime. Just stop by our office or mail it to us (you can reach out to customerserivce@faithfulplatform.com for shipping info), and we’ll have it looking good as new in no time.

We understand that not seeing prices on our website can be frustrating, and we want to take a moment to explain why we do things a bit differently:

Tailored Experiences: We’re not your typical jewelry store with a set inventory. Instead, we specialize in creating unique, custom rings that fit your specific desires and budget. To start your journey, we invite you to request a free quote on our website. This way, you’ll be connected with a dedicated consultant who will guide you in building the perfect ring for your needs.

Privacy Matters: Each ring we showcase is handcrafted for a couple, and we prioritize their privacy by not disclosing prices publicly. Every piece is as unique as the love story it represents. Additionally, many factors influence the cost of a ring, such as cut, color, clarity, and carat weight. Even small variations can lead to significant price differences, making it challenging to provide an accurate estimate without understanding your specific preferences.

We don’t carry a standard inventory because we specialize in custom jewelry. Every piece is made to order, so we purchase gold, diamonds, and gemstones specifically for each client. Because the market can change, prices may vary based on current availability and fluctuations.

We accept a variety of payment methods, including credit cards, debit cards, ACH (online checks), cash, and Affirm for financing options. 

Yes, our prices can change because the spot market price of diamonds, gemstones, and gold can fluctuate. Typically, a quote is valid for 30 days, but if there are any major changes before that, we’ll keep you updated.

No; we don’t do sales or discount codes because we believe in fair and honest pricing, 100% of the time. While traditional jewelry stores mark up prices by 300-1000% to allow for "big sales," we prioritize offering you the best price year-round. No gimmicks, just value. Get a free quote from us and compare it to other retailers—you’ll see the difference. Our mission is to help you maximize your budget and feel confident in your purchase.

On average, most engagement rings fall in the $2,000 to $5,000 range, though the price can vary depending on the style, diamond, and materials you choose.

There are several options for ring insurance, but the one we usually recommend is Jewelers Mutual. They’re a trusted option to help protect your ring against loss, theft, or damage. You should purchase this as soon as you receive your ring, even if you haven’t proposed yet. For more information or other options, check out this post on our blog.

Yes, we provide an official appraisal. After purchasing your jewelry from Faithful Platform, you’ll receive a copy of the appraisal in your order. If for any reason you don’t receive it, reach out to us at customerservice@faithfulplatform.com, and we can send a copy to your inbox.

Yes, you’ll receive updates throughout the production process. You can track the progress of your ring in your client portal. We’ll email you any order updates and ask you to confirm your address before it ships.

If a stone ever falls out or feels loose, please don’t panic, and let us know as soon as possible! Fill out our Repair/Resize form, and we’ll email you with next steps. If you don’t see the email within 24 hours (check your spam folder), reach out to us at customerservice@faithfulplatform.com, and we’ll take care of you.

We offer a 30-day refund period for non-custom build orders. However, custom-built rings are final sale and can’t be returned. That said, we’ll be transparent throughout the entire process and work closely with you to ensure you’re absolutely happy with the design before it’s finalized. You can read more about our return policy in Our Promises.

Non-custom rings can be returned or exchanged within 30 days of purchase. We want you to be completely happy with your choice, so if something isn’t quite right, just let us know!

Under our 3-year warranty, Faithful Platform fully covers any repairs due to general wear and tear. For repairs outside of normal wear and tear, our jewelers will evaluate the situation and provide a personalized quote before any work is done.

We recommend using FedEx to send your ring back to us, as they’re our trusted shipping partner. However, you’re welcome to choose whichever shipping provider is most convenient and cost-effective for you. Once your resize is complete, we’ll cover the shipping cost to send it back to you.

A standard repair usually takes about 10 business days once we receive and inspect your ring. If the repair requires more time or additional work, we’ll reach out to keep you updated.

Yes, we ship internationally! For security reasons, we don’t recommend shipping directly to your home. Instead, we ship via FedEx to an authorized holding location that’s convenient for you. As long as there’s a secure pickup spot nearby, we’re happy to ship anywhere you are.

For international orders, we’ll cover the cost of shipping to you, but you will be responsible for any customs duties, taxes, or fees at import. These fees can vary depending on the country, so it’s a good idea to check with your local customs office for more details.

We ship via FedEx to ensure your jewelry arrives safely. Your package will be delivered to the closest verified FedEx holding location, where it will be securely held until you’re ready to pick it up with your photo ID.

Yes, your delivery will be fully insured. Faithful Platform takes full liability throughout the shipping process, so if anything happens during transit, we’ll replace or repair anything that doesn’t arrive in perfect condition.

We can ship to a residential address if needed, but we prefer to ship to the nearest FedEx holding location for added security. It’s the safest way to ensure your valuable items are protected until you're ready to pick them up.

We ship via FedEx's 2-day shipping. While we can’t guarantee exact timing due to factors like weather delays or holidays, we always consider your deadline and make sure to ship your ring in time to arrive on schedule, or even earlier! Shipping times may vary depending on location, but our team is great at planning ahead to ensure it gets to you on time.

We prioritize meeting your deadline, so we’ll expedite shipping if needed. If your ring needs to arrive sooner, we’ll arrange overnight shipping and speed up the process at our operations team's discretion to ensure it arrives on time or earlier.